Frequently Asked Questions
Frequently Asked Questions
Exiting and re-entering the building with the same ticket is available for events hosted at Bonnetts Energy Centre and the Grande Prairie Storm hockey games.
Events/concerts may choose a “no re-entry” policy at their discretion.
There are 5 ATM's located in Bonnetts Energy Centre. Three (3) in the main lobby, one (1) on the east end main floor and one (1) on the south side concourse.
Animals are not permitted in Bonnetts Energy Centre with the exception of service animals and service animals in training.
Guests may not bring strollers/car seat to events in Bonnetts Energy Centre. The only exception is trade shows.
There will be a "stroller parking" area where you can leave your stroller/car seat until the show is done.
Gift cards are a great gift to present to family, friends, co-workers and employees.
Bonnetts Energy Centre Gift Cards - Gift cards for any dollar value are available at the box office. These certificates may be redeemed at Bonnetts Energy Centre towards the purchase of any event ticket in Bonnetts Energy Centre or any event that Bonnetts Energy Centre Box Office is selling tickets for.
Bonnetts Energy Centre has a no refund, no exchange policy on tickets for all events.
Third Party Ticketing Agents
Ticket scalpers are not recognized ticket agents of Bonnetts Energy Centre. If you purchase tickets from a scalper, intentionally or not, you risk being refused entry. To avoid problems with counterfeit, stolen, void or other invalid tickets, Bonnetts Energy Centre strongly urges all patrons to purchase their tickets from Bonnetts Energy Centre Box Office. Validity of scalped tickets cannot be confirmed by Bonnetts Energy Centre.
Bonnetts Energy Centre prohibits backpacks and over sized bags from being brought into the building. All bags are subject to inspection upon entry.
Assisted Listening Devices: Headsets and receivers for guests with hearing impairment are available for sign out at the Box Office. A credit card along with a valid government issued photo identification are required as a security deposit.
NOTE: Advanced notice is required in order to ensure availability. Please contact the Bonnetts Energy Centre Box Office at 780-538-0387.
Crystal Catering is the exclusive caterer at Bonnetts Energy Centre. They offer a wide range of traditional and specialty food in convenient locations for our patrons' enjoyment.
Cash, debit or credit cards are accepted at all concession stands.
Bonnetts Energy Centre is equipped with one (1) elevator located on the east side of the venue. This elevator is available for guest with disabilities and mobility challenges.
Emergency exits are located throughout Bonnetts Energy Centre and are clearly marked in red.
Bonnetts Energy Centre Guest Services members have been trained in proper procedures for emergency response and will assist you in safely evacuating the premises.
Items found or turned-in before, during or after an event will be at the Bonnetts Energy Centre Box Office. Items will be kept for 30 days.
To check the lost and found, please call 780-538-0387.
If you notice a lost child or if you become separated from your child, please contact a Bonnets Energy Centre Event Support member immediately for assistance. Found children will be taken to the Bonnetts Energy Centre Box Office located in the main lobby.
Bonnetts Energy Centre personnel are available to assist any guest in need. In the arena, medics are located at Section “G” on the North side. There are medical personnel on staff at all Bonnetts Energy Centre events.
In order to enter/ attend an event or show at these facilities, each attendee/ ticket holder, 12 years of age and older, is required to be masked inside the facility, with the exception of active eating and/ or drinking.
Starting February 14, 2022, children 12 and under will no longer need to wear a mask indoors.
Please note if you are purchasing a ticket for someone else they must also agree to the above terms.
Keep up-to-date with further restrictions being lifted here: https://www.alberta.ca/covid-19-public-health-actions.aspx
Tickets lost or left at home may be replaced at the Bonnetts Energy Centre Box Office, provided we can verify the ticket holder and seat location. A fee of $10.00 per ticket reprint may apply.
General Admission tickets can not be reprinted.
Ticket replacement policies for various events may differ. Please contact the Box Office 780-538-0387 with questions.
In rare circumstances, an event at Bonnetts Energy Centre or another community venue may be postponed or cancelled. For information on postponed or cancelled events contact Bonnetts Energy Centre Box Office 780-538-0387.
For cancelled events, ticket refunds are available at point of purchase, up to sixty days after the show date.
Fan courtesy is an important element of enjoyment at Bonnetts Energy Centre and we request all guests be respectful of others around them. Any guest who interferes with the enjoyment of another individual during an event is subject to ejection from the building. During performances, we ask all guests to remain seated for the duration of the performance or until an appropriate break occurs. Depending on the demographics of some events (such as concerts), standing may be accepted as normal protocol. Guests are permitted to stand in front of their assigned seats. Some entertainers will instruct Revolution Place staff not to ask anyone to sit down during their performance. Standing on seats or any other building structure is not permitted and may result in ejection from the building.
Unacceptable behaviours include, but are not limited to, the following:
- Drunk and disorderly conduct
- Fighting or challenging others to fight
- "Mooning" or exposing private body parts
- Interference with or delay of the game/event
- Violations of Revolution Place event policies
- Violation of the local, provincial or federal laws and statutes
- Igniting and display of flames, i.e. lighters/matches, in the stands and floor seating
- Attempting to enter the field of play or stage without permission
- Throwing, discharging or launching any item
- Willfully and maliciously disturbing another patron/employee with loud and unreasonable noise
- Using profanity and/or offensive words which may provoke a violent attack from others
- Use of abusive, profane or threatening language to the staff
- Taunting or using offensive language against the players, referees or performers
- Smoking in a non-smoking area
To enforce these policies, Bonnetts Energy Centre Guest Services Members are located throughout the building during all events. Those who observe other patrons violating these policies should report the incident to the nearest building representative.
Bonnetts Energy Centre has the right to address inappropriate behaviour and failure to do so may result in eviction. Ejected patrons will not receive a refund for their tickets or be compensated in any way for their loss.
As a courtesy to your fellow ticket holders during Grande Prairie Storm and other sporting events, we ask that you do not walk around in the seating area until there is a stoppage in play.
The following items are not permitted in Bonnetts Energy Centre:
- Backpacks/Sports Bags/Large Bags
- Bottles or cans
- Food and drink purchased outside Bonnetts Energy Centre
- Frisbees and/or beach balls
- Laser pointers
- Any mechanically enhanced noise making devices, specifically air horns with sirens and whistles
- Illegal drugs and alcohol
- Spiked or studded jewellrey or belts
- Weapons and dangerous devices of any type such as firearms, explosives, stun guns, handcuffs, clubs, batons, martial arts instruments, knives, etc.
- Helium balloons
- "Selfie" sticks
- Building management reserves the right in their absolute discretion to deny access for any item(s) deemed a safety concern or may result in an undesirable impact on the guest experience.
- Guests found in possession of contraband items will be asked to remove the items from the building and/or may be ejected.
Prepaid tickets purchased over the telephone or internet can be picked up at the Will Call window located in the main lobby of Bonnetts Energy Centre on the day of the event or anytime during regular Box Office Hours. Photo identification and the original credit card used to purchase the tickets are required for pick-up.
If you are picking up tickets for an event happening outside of Bonnetts Energy Centre, the tickets will be at the event venue the day of the event.