Purchase In-Person or Over the Phone
See our contact page for current box office hours and contact information. Special box office hours may be in effect for certain events. Check the event listing for more information.
Payments, Refunds & Exchanges
We accept all major credit cards; Visa, MasterCard and American Express. Debit Visa is NOT available to use online, please visit the box office to use your Visa Debit.
You must be the registered credit card holder to place an order on line, by telephone or in person and the account must be in your name.
Refunds & Exchanges
Bonnetts Energy Centre has a no refund, no exchange policy on tickets for all events.
Replacement of Lost or Stolen Tickets
Tickets that are lost or left at home may be replaced at the Bonnetts Energy Centre Box Office, provided we can verify the ticket holder and seat location. A fee of $10.00 per ticket reprint may apply. Ticket replacement policies for various events may differ. Check the event listing or contact the box office for details.
Pick-ups
Will Call Pick-up
Prepaid tickets purchased over the telephone or internet can be picked up at the Will Call window located in the main lobby of Bonnetts Energy Centre on the day of the event or anytime during regular Box Office Hours.
Tickets can be picked up at the Bonnetts Energy Centre Box Office by the Registered card holder/Account holder only. Valid government issued photo identification and the original credit card used to purchase the tickets are required for pick-up.
Pick-ups for events at other venues
All tickets purchased for events at other venues will be available for pickup at the Bonnetts Energy Centre until the day before the event. The day of the event you can pick up your tickets at the door/gate. There may be some exceptions depending on the event. No Refunds or Exchanges.
Online Ticket Retrieval
All tickets purchased online are available in digital format. All purchase tickets will be stored in your online account. Your phone can be used as your ticket.