Bonnetts Energy Centre is committed to protecting personal information in accordance with the Protection of Privacy Act, SA 2024, c. P-28.5 (“POPA”), the Access to Information Act, SA 2024, c. A-1.4 (“ATIA”), and applicable municipal privacy, records management, and information security requirements.
Collection of Personal Information
Personal information is collected under the authority of section 4(c) of POPA and other applicable legislation, and is collected only as necessary for ticketing services, event administration, customer service, payment processing, safety and security, and related operational purposes.
Bonnetts Energy Centre may collect personal information for purposes including:
- ticket sales and event administration;
- customer service and communications;
- payment processing;
- accessibility or accommodation requests;
- contests and promotions; and
- safety, security, and operational requirements.
Information collected may include:
- name;
- contact information;
- ticketing and transaction information; and
- other information voluntarily provided by individuals.
Payment card transactions are processed through authorized service providers. Bonnetts Energy Centre does not retain full payment card information except where authorized or required by law.
Use and Disclosure
Personal information is used and disclosed only for the purpose for which it was collected, for a use consistent with that purpose, with consent where required, or as otherwise authorized or required by law.
Limited personal information may be shared with event hosts, venues, ticketing vendors, payment processors, or contracted service providers where necessary to administer events, provide services, or support operations. Service providers acting on behalf of the City are subject to contractual privacy and confidentiality requirements.
The City does not sell personal information.
Website Analytics and Cookies
The website may use cookies, analytics tools, pixels, tags, or third-party technologies, including services provided by Google, Meta, advertising partners, event promoters, or other analytics and advertising providers, to support website functionality, evaluate website usage, improve services, measure advertising and campaign performance, and provide information about Bonnetts Energy Centre events and services to users who have previously visited the website.
These tools may collect or receive information about website activity, such as page views, referral sources, interactions with event pages, ticketing pages, purchase or conversion activity and general device or browser information. Where enabled, advertising or analytics tools may also be used to measure interactions with ticketing pages or event-related campaigns.
These services may use cookies or similar technologies and are subject to the privacy practices of the applicable third-party provider. Users may manage cookies through their browser settings or other consent tools made available on the website.
Retention and Security
Personal information is retained in accordance with municipal records retention requirements and applicable legislation. Information that is no longer required is securely destroyed.
The City maintains reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, use, disclosure, modification, loss, or destruction.
External Websites
The City of Grande Prairie is not responsible for the privacy practices or content of external websites linked from this website. Users are encouraged to review the privacy policies of external websites before providing personal information.
Access, Corrections, and Questions
Individuals may request access to or correction of their personal information in accordance with applicable legislation.
Questions regarding this Privacy Policy or the City’s privacy practices may be directed to:
AccessGP via 311 or info@cityofgp.com